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Housing Services
Choose a topic from the list below: - Your Tenants Handbook
- Paying your rent or service charge
- PayPoint, Post Office or Contact Centre
- Phone and internet
- Direct Debit
- Problems paying your rent
- If you don't pay your rent
- Rent Free Weeks
- Claiming Housing Benefit
- Benefit Changes
- Benefit Changes 2011
- Benefit Changes 2012
- Benefit Changes 2013
- Benefit Changes 2014
- Benefit Changes 2015
- Benefit Changes 2016
- Benefit Changes 2017
- Introductory tenancies
- Support Services
- Your first year as a tenant (Tenancy Sustainment Service)
- Mediation service
- SHOUT
- Supported Living Service
- Tenancy Support
- Family Intervention Project (FIP)
- Furnished Tenancy Scheme
- Household Contents Insurance
- Living in flats
- Communal Areas in Flats
- Mobility Scooters and Flats
- Noise Nuisance in Flats
- Pets in Flats
- Pets
- Renting a garage
- Estate Management
- Estates Pride
- Neighbourhood Working
- Youth Inclusion Project
- Capital Environmental Improvements
- Regeneration of Parks and Open Spaces
- Leaseholders
- Consultation
- Service Charges
- Repair Responsibilities
- Leaseholder Focus Group
- Selling or Subletting your Leased Property
- Energy advice
- Ebico
- Fraud
- Refuse collection
- Parking Permits
- Calor Gas Heating
Associated Library documents
View Document
Fraud
Our commitment to fighting fraud
Derby Homes is introducing new procedures to validate the identity of new tenants when they move in to a property. We’ll also be checking existing tenancies to make sure that the people living in our properties are entitled to be there.
What is housing fraud?
Renting out or subletting without permission
The person who the property is rented to moves out and profits by charging someone else a higher rent.
Not using the property as a principal home
Someone has a council property that they don’t live in all the time. They may stay with their partner.
Not telling the truth when applying for a property
Where people get a council property by giving false information in their application, or their application for a right-to-buy or mutual exchange.
Wrongly claiming a tenancy from someone who has died
Someone trying to succeed to a tenancy after a tenant’s death when they’re not eligible. This often involves falsely claiming to have lived with the deceased tenant before their death.
How you can help
If you suspect that someone is committing housing fraud we want to know about it. Any information you give us will be treated in confidence. You don’t have to give us your name unless you want to. You can report housing fraud in a number of ways:
Online: www.derbyhomes.org/fraud
Email: enquirycentre@derbyhomes.org
Phone: 01332 711000
Write to us at our Head Office










