Claiming Housing Benefit

You can use the Derby City Council online benefits calculator to work out how much Council Tax or Housing Benefit you may be entitled to. All you need to do is answer a few questions and the calculator will do the rest. Please remember, this calculation is only an estimate based on the information you supply.

To claim Housing Benefit or Council Tax Benefit you must apply in writing. For more information, visit Derby City Council - 'how to claim benefit' section.

 

Contacting Derby Benefits

The Derby Benefits Team is based at the Council's customer service centre at 1 Albion Street, Derby, DE1 2PR (This is located opposite HMV, by the RAM Statue in the city centre). The office is open from 8.30am until 4.30pm, Monday to Thursday and from 8.30am until 4pm on Fridays.

If you want to make an enquiry by phone, the offices are open from 8.30am-5pm, Monday to Thursday, and from 8.30am-4.30pm on Friday. Phone numbers are:

01332 293111 for Derby Direct Benefit enquiries

01332 255116 for benefit enquiries by text-phone

01332 255138 for board and lodge only.

Or you can write to:

The Derby Benefits Team or  email enquiry.benefits@derby.gov.uk

You can also take your claim form, or report any changes in your circumstances, to your local housing office. 

DWP Benefit Integrity Centres 

The Department for Work and Pensions (DWP) has created dedicated Benefit Integrity Centres (BIC) to assess current claims to benefit and ensure that claimants are receiving the correct amount of money. 

 BIC sites are contacting claimants by telephone and post to carry out full case reviews on Income Support, Jon Seekers Allowance, Incapacity Benefit, Employment and Support Allowance   as part of the Government's Fraud and Error Strategy.

 We would urge you to respond to their request as soon as you can as there is a possibility payments may be suspended if there is a delay.

 Should you have  any queries you can telephone your Benefit Centre who will answer your query or arrange for the BIC to call you back within 3 working hours if required.