Frequently Asked Questions

How do I report anti social behaviour? 

Click here  to find out the different ways you can get in touch.  You can also submit an Online Reporting Form.  Or call into one of our Housing Offices or one of Derby City Council’s customer services centres.  Please note if your enquiry is an emergency you should contact the Police immediately.

What type of things can I report to Derby Homes? 

Anti social behaviour can take many different forms, ranging from threatening behaviour to neighbour complaints, from loud music to untidy gardens.  If you are concerned about anti social behaviour, you should contact your local housing office or the Enquiry Centre on 01332 711000 for advice.

Who investigates my complaint when I report anti social behaviour? 

Your complaint will be investigated by your nearest Housing Office and an action plan will be agreed with you.  They will liaise with the Neighbourhood Safety Officer on the more serious cases of anti social behaviour.

If your complaint is referred to the Neighbourhood Safety Officer for enforcement action, you will receive a letter confirming which Neighbourhood Safety Officer is handling your case.

What support does Derby Homes provide to victims and witnesses?

Victims and witnesses will be offered the support of the dedicated Victim and Witness Support Officer who is part of the Neighbourhood Safety Team.  The Victim and Witness Support Officer is available to offer support to all victims and witnesses of serious anti social behaviour.  The Victim and Witness Support Officer will ensure that those who are prepared to go to court are supported before, during and after court proceedings.

When you make a complaint of anti social behaviour to Derby Homes, you will receive details of how to contact the Victim and Witness Support Officer.

What do I do if my neighbour is a private resident or an owner occupier?

You should still contact us as we may be able to help.  In serious cases we can use injunctions and anti social behaviour orders even when the perpetrator is not a council tenant.

Which partners does Derby Homes work with?

We work with a wide range of partners including Derby City Council, the Police, Derby Community Safety Partnership, Derbyshire Fire and Rescue Service and Environmental Health and Trading Standards.  Our other partners include Social Care, Probation Service and the Youth Offending Service.

This partnership working means that resources are used more effectively and services are improved.