Derby Homes

Accreditation

Who grants it / What is it?

Benefits to our tenants and partners

Date Achieved

CCA -Customer Contact Association

This is an award given by the Customer Contact Association (CCA). The CCA is for organisations that run call centres such as Derby Homes Enquiry Centre. The award is an ‘accreditation’ which is given by the CCA after they inspect a call centre service and are happy that it meets their standards  

It proves that our Enquiry Centre delivers a good service that compares well with other organisations in the private and public sectors

October 2010

Positive about disabled people

This symbol is granted by the JCP to those organisations who meet the 5 objectives and requirements to show that they are positively and actively encouraging and supporting applicants who may be disabled in the entire recruitment process.

It proves that we value equality and diversity both within and outside of our organisation.

August 2011  

Investors in excellence

Investors in Excellence is a national programme designed to help all types of organisations to continuously improve their performance in all key areas, including leadership, people and customer results. There are nine principles of the Investors in Excellence standard which provide a structure within which to measure excellence. The Investors in Excellence Standard is closely aligned to the European Foundation for Quality Management model (EFQM),

The programme provides public recognition for the commitment of the organisation and achievements of all employees.

Since 2002. 

Investors in people

IIP is a widely respected national standard that sets out a level of best practice for developing people to achieve business objectives.  The standard provides a framework for improving performance and competitiveness, through a planned approach to setting and communicating organisational objectives. A key feature of IIP is developing people to meet specific objectives. IIP promotes the culture of continuous improvement.

It proves that Derby Homes is commitment to achieving our goals through the development of our employees

May 2009

Customer service excellence

Customer Service Excellence, previously known as Charter Mark, is the government’s national standard for public services. It aims to provide a first class service by encouraging organisations to focus on the needs of the people using the service

Customer Service Excellence uses ‘continuous improvement’ as a way to provide consistently high levels of customer service. Organisations that meet this standard are more likely to listen to their customers, perform better than average, have more satisfied users, and use their resources wisely.

Since 2002

ROSPA Gold 

The Royal Society for the Prevention of Accidents (RoSPA) aims to raise safety standards by recognising and rewarding those organisations that lead the field and to encourage others to follow their example. That is why every year RoSPA invites companies and organisations of all sizes and from all over the world to enter the RoSPA Awards.

Shows that Derby Homes is committed in ensuring that it is an organisation promotes safety and wellbeing of its employees and service users and also that it embraces the ethos of ROSPA ‘ our mission is to save lives and reduce injuries’

Since 2006

ISOQAR

ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities.

Since 2005

Resident involvement champion

The Resident Involvement Champion network was set up to share good practice and innovation in Resident Involvement nationally, through nine regional “champions”. We were selected as a leading Arms Length Management Organisation to set up a good practice network for the East Midlands.

 The project was grant-aided in its first year by the Improvement and Development Agency (IDeA) and jointly led by the Improving Housing Services by Involving Residents (IHS) Beacons, Bolton At Home, Carrick Housing, Kirklees Neighbourhood Housing and The London Borough of Croydon.

Being a nationally recognised champion for Resident Involvement means that we’re in a good position to facilitate learning and share the good practice of others. It’s good for our tenants as we get to pick up lots of good ideas and it’s also good for tenants and residents of our partners, other landlords and local authorities who all get to benefit from the knowledge we share.

Since 2008

ASB Accredited

Derby Homes has been awarded a nationally recognised accreditation in recognition of the way it deals with anti social behaviour. The housing organisation, which manages and maintains council properties on behalf of Derby City Council, has successfully achieved the Housemark ASB Accreditation Scheme based on the strategic and operational approach it takes to tackling anti social behaviour. Housemark’s ASB accreditation allows social landlords to demonstrate to their tenants, partners and the housing regulator how they are responding to anti social behaviour.

It shows that Derby Homes has a rigorous and innovative approach to dealing with ASB

October 2010