Accreditations, awards and reports

We’re very proud to regularly receive awards in recognition of the work we do to support our employees and provide the best possible service to our landlords and tenants.

You can read about the latest accreditations we have achieved, including Housemark's ASB accreditation and the Customer Contact Association Global Standard for our Enquiry Centre here on our website.

In June 2009, we were recognised, once again, as Investors in People.

What is Investors in People?

Investors in People (IIP) is designed to improve business performance. It sets widely respected, national standards for developing people, to improve their performance and that of the business. IIP promotes a work culture of continuous improvement.

What did Derby Homes do to achieve the award?

We got the award by showing we’re fully committed to developing our employees. These are just some of the things we do:

  • We include everyone in our annual service planning process.
  • Twice a year employees have a ‘job chat’ with their line manager.
  • We have a comprehensive training programme.
  • We provide funding and time off to employees who want to get additional, relevant qualifications.
  • We organise regular away days and team meetings.
  • We have a buddy scheme for new managers.

In 2009, we launched a new Leadership Charter, which was developed in consultation with employees. The Charter aims to help managers lead their teams to provide excellent customer service. As part of this, all Derby Homes’ managers take part in a 360-degree feedback scheme, which gives them the chance to receive constructive feedback.

For more information go to the Investors in People website.

Customer Service Excellence

Customer Service Excellence, previously known as Charter Mark, is the government’s national standard for public services. It aims to provide a first class service by encouraging organisations to focus on the needs of the people using the service. Derby Homes has held the prestigious Charter Mark since 2002. 

Customer Service Excellence uses ‘continuous improvement’ as a way to provide consistently high levels of customer service. Organisations that meet this standard are more likely to listen to their customers, perform better than average, have more satisfied users, and use their resources wisely.

For more information go to the Customer Service Excellence website.