Tenants Top Ten Targets

Our customers have selected 10 key indicators covering the service areas which matter most to them. 

Performance against each target are reported back to them every quarter

Tenants Top Ten Targets - 2008/2009 onwards

1. Pre-Vacancy Visits where notice is given

2. Appointable repairs to have appointments

3. Emergency repairs to be completed within 24 hours

4. Routine repairs to be completed within 4 working weeks

5. **NEW Estate inspections to be carried out on patches at least once a month

6. Empty properties to have gardens cleared of rubbish within 5 working days of placing orders

7. **UPDATED Customer letters to be acknowledged within 3 working days

8. ASB complainants to receive monthly feedback on current cases

9. **NEW Overall satisfaction with the Enquiry Centre

10. **NEW Complaints resolved at stage 1

Please contact the Derby Association of Community Partners on 01332 201724 or The Performance Team at Derby Homes on 01332 711163 for more information on these standards.

If you would like to discuss any areas of performance that you would like to see as a target in the future, please contact us.