Estate Pride

Objective

To improve the popularity of council estates by delivering the Estates Pride programme 2006-11 on time and on budget, achieving excellent value for money and excellent levels of customer satisfaction.

Initiatives

  Development of long term sustainable and affordable investment and maintenance plans for our estates.
  Agree spend priorities that deliver real long term benefits that make a difference.
  Partnership working with Community Safety Partnership to deliver cleaner, greener, safer initiatives in priority areas.
  Commitment to delivery of a schedule of improvements by March 2011.
  Increase the profile of estate management and housing officer patch role.
  Put additional resources into supporting vulnerable tenants.
 
Importance of this work

  Work to deliver Estates Pride significantly adds to the quality of life of residents and improves the stock.  It is also essential that effective delivery processes are put in place and value for money is obtained in this substantial programme of work.  Estates Pride plays a part in the regeneration of neighbourhoods and is a high priority for our tenants and leaseholders. Customer satisfaction surveys have identified a clear correlation between the overall satisfaction level of tenants and leaseholders and their views about the area where they live.

Targets

  Cleaner, greener, safer neighbourhood teams in place by September 2007 and operating effectively in the first year.
  Complete the Estate Pride Year 2 programme on target and on cost by the end of March 2008
  Improve response to requests from Local Boards for small scale environmental improvements by ensuring all are completed within 3 months during 2007/08.
  Reduction in crime, ASB and fear of crime in line with Derby City Partnership targets for 2007/08.
  Increased customer satisfaction levels with neighbourhoods measured by feedback from 3 yearly survey.