Derby Homes

Standard

Target

Current Performance

Average time taken to re-let empty properties

 23.5 days

 23.34 days

Percentage of urgent repairs completed within 5 working days

 95%

 97%

Percentage of repair appointments kept

 98%

 99.36%

Rent collected as a % of rent due

98.10%

 TBC

Percentage of enquiry centre calls answered in 10 seconds or less

 70%

 74.67%