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Derby Homes


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QUARTER 3 - 2009/10


Standard

Target

Current
Performance

How are we doing?

Average time taken to re-let empty properties

24
days

30.44
days

Percentage of urgent repairs carried out within Government time limits

97%

93.5%

Responsive repairs appointments made and kept as a % of all appointable repairs

90%

87.52%

Rent collected as a % of rent due

98.04%

98.34%

% of Enquiry Centre calls answered in 10 seconds or less

70%

79.8%

Key

Red - Below target
Yellow - Within 5% of target
Green - On or above target

Welcome to the Performance Section of the Derby Homes’ website.

You will find various documents within this section. Please follow the options on the left hand side or please contact us if you have any queries or require anymore information.

For any further information please contact us:

About the Performance Team
 Service Plan 2009 - 2010
 Delivery and Business Plan
Section Icon Arrow Performance Indicators
Section Icon Arrow Customer Satisfaction Survey 2006
Section Icon Arrow Tenants Top Ten Targets
Section Icon Arrow Contact us
Section Icon Arrow Strategic Objectives
Section Icon Arrow Performance Management Strategy
Section Icon Arrow Current Performance (Q3 2009/10)
Section Icon Arrow Current Satisfaction (Q3 2009/10)
Section Icon Arrow Equalities Report (Q3 2009/10)
Section Icon Arrow Investors In Excellence - Award Submission 2009
Section Icon Arrow Audit Inspection 2006

After Derby Homes achieved a 3-star service with excellent prospects of improvement from the Audit Commission in February 2006 Derby Homes’ Performance Management Team was set up. This team is involved in:

• Researching performance issues to improve services
• Introducing robust systems for measuring and monitoring our success in achieving our objectives
• Providing support to Derby City Council in performance management areas and best value reviews.

Within Derby Homes we are all committed to ensuring we achieve our mission statement which is:

“To provide the people of Derby with the best housing service in the country”