QUARTER 3 - 2009/10

Standard		Target	Current Performance	How are we doing?
	Average time taken to re-let empty properties	24 days	30.44 days
	Percentage of urgent repairs carried out within Government time limits	97%	93.5%
	Responsive repairs appointments made and kept as a % of all appointable repairs	90%	87.52%
	Rent collected as a % of rent due	98.04%	98.34%
	% of Enquiry Centre calls answered in 10 seconds or less	70%	79.8%

Key

Red - Below target
Yellow - Within 5% of target
Green - On or above target

Welcome to the Performance Section of the Derby Homes’ website.

You will find various documents within this section. Please follow the options on the left hand side or please contact us if you have any queries or require anymore information.

For any further information please contact us:

About the Performance Team
 Service Plan 2009 - 2010
 Delivery and Business Plan
Performance Indicators
Customer Satisfaction Survey 2006
Tenants Top Ten Targets
Contact us
Strategic Objectives
 Performance Management Strategy
 Current Performance (Q3 2009/10)
 Current Satisfaction (Q3 2009/10)
 Equalities Report (Q3 2009/10)
 Investors In Excellence - Award Submission 2009
 Audit Inspection 2006

After Derby Homes achieved a 3-star service with excellent prospects of improvement from the Audit Commission in February 2006 Derby Homes’ Performance Management Team was set up. This team is involved in:

• Researching performance issues to improve services
• Introducing robust systems for measuring and monitoring our success in achieving our objectives
• Providing support to Derby City Council in performance management areas and best value reviews.

Within Derby Homes we are all committed to ensuring we achieve our mission statement which is:

“To provide the people of Derby with the best housing service in the country”