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How are we performing?
Choose a topic from the list below: - Our targets - Tenants Top Ten
- How we manage performance
- Customer Satisfaction Survey
- Strategic Objectives
- Estates Pride
- Asset Management
- Investing in People
- Excellent Customer Services
- Value for Money
- Equalities and Diversity
- Secure Long Term Future for Derby Homes
- Working towards a Sustainable Environment
- Value for Money
- Derby Homes Local Offers
Associated Library documents
Our performance over the past 3 years
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Short Notice Inspection-Peer Review
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Performance Monitoring - Qtr 4
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Customer Feedback Report - Qtr 4
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Equalities Report - Qtr 4
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Performance Matrix (3 Years)
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Performance Matrix - Qtr 4
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Customer Service Excellence report
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How are we performing?
Fourth quarter – 2009/10
|
Standard |
Target |
Current Performance |
|
Average time taken to re-let empty properties |
26 days |
24.72 days |
|
Percentage of urgent repairs completed within 5 working days |
95% |
98% |
|
Percentage of repair appointments kept |
98% |
98.22% |
|
Rent collected as a % of rent due |
98.35% |
TBA |
|
Percentage of enquiry centre calls answered in 10 seconds or less |
70% |
85.5% |
“Our aim is to provide the people of Derby with the best housing service in the country.”








