How are we performing?

Fourth quarter – 2009/10

Standard

Target

Current Performance

Average time taken to re-let empty properties

 26 days

 24.72 days

Percentage of urgent repairs completed within 5 working days

 95%

98%

Percentage of repair appointments kept

 98%

 98.22%

Rent collected as a % of rent due

98.35%

 TBA

Percentage of enquiry centre calls answered in 10 seconds or less

 70%

 85.5%

 “Our aim is to provide the people of Derby with the best housing service in the country.”