DERBY HOMES IS RESPONSIBLE FOR CARRYING OUT AN ANNUAL ALARM SAFETY CHECK TO ALL DERBY CITY COUNCIL PROPERTIES.

ACCESS TO YOUR HOME IS A REQUIREMENT, EVEN IF THERE ARE NO SMOKE ALARMS FITTED IN YOUR HOME.

We have a duty to make sure that all the alarms are checked annually by properly qualified service engineers.

Under your conditions of tenancy, you must allow staff into your home to carry out safety checks.

This section lets you know the name of our current contractor and the time of year they will be in your area.

KEEP YOUR APPOINTMENT AND KEEP YOURSELF SAFE

Appointments

We will write to you when your alarm safety check is due. The letter will be individually addressed to you and will let you know when we are in your area.

If you are out when our contractors call, they will leave you a calling card to say they will call the next working day, ring the number on the card to arrange the appointment, if this is not convenient.

Please telephone our contractor on 0800 107 3336.

They will be happy to arrange this with you.

Appointments are available:
• Monday to Friday 8am to 8pm
• Saturday 8am to 12noon.

Occasionally our contractors don't arrive when they say they will. If this happens we will send you a written apology and re-arrange your appointment within 48 hours or at a time convenient to you.

Your own alarm systems

Please contact your local housing office if you wish to install your own smoke alarms. You will also need to arrange for a suitably qualified engineer to carry out the work. Engineers should be SSAIB registered, if they are fitting burglar alarms. To disconnect or reconnect any of the alarm systems please contact your local housing office. They will arrange for the work to be carried out.

WARNING SMOKE IS A KILLER!

Correctly fitted alarm systems are designed to save lives.

Repairs

Please report repairs to our Enquiry Centre on 01332 711000. You can telephone between :
• Monday to Friday 8am to 8pm
• Saturday 8am to 12noon.

If you have an emergency when the Enquiry Centre is closed, please call 01332 256060.

Complaints

Please let us know if you are not happy with the service or quality of work carried out. We also want to know if things go wrong.

Servicing of alarm systems is undertaken on a 12 month rolling programme.  This means you should have no more than 12 months between visits from our contractors.

Area	Date
Allenton	January to February
Osmaston	February to March
Stockbrook Street	April to May
Mackworth	May to June
Austin	June to July
Brook Street	July to August
Cowsley	August to September
Sussex Circus	September to October
Sinfin	October to November
Chad Park	November to December
Alvaston	December to January

Our Contractors

Chubb Integrated Technologies Unit 3, Derby Trading Estate Stores Road, Derby,                 DE21 4BE. Telephone 01332 363702

Derby Homes Contact

Derby Homes
Floor 2
Cardinal Square
10 Nottingham Road
Derby
DE1 3QT
Telephone 01332 711077