This page provides details of our Supported Housing service. If you need more information or would like to contact us via Derby Homes Enquiry Centre on 01332 711000 between 8am Monday to 8pm Friday.
Click here to download and watch our Supported Housing DVD
For more information about the Supported Living service - If you already receive Supported Living Service, please contact your Support Officer direct or the Supported Living Team direct on 01332 711067. Outside of normal office hours, call CareLink on 01332 256060.
The service provides housing related support to people in our properties to enable them to live independently in their homes.
The service was launched in February 2007 and replaces the previous on site warden service. Our Support Officers now visit on a daily, weekly or monthly basis, depending on the needs of our service users. During these visits, we work with our service users to develop a support plan and provide a package of support aimed at maintaining independence.
As part of the Supported Living Service we also provide a 24 hour connection to the Care Link alarm service through an easy to use intercom/call system. Care Link is our emergency call centre and is open 24 hours a day, 365 days a year. This means help is always close by.
The Aims of the Supported Living service
We provide this service to:
• make sure you receive the right support and care to help you stay independent by working with other agencies such as social care and health providers
• help you stay in your home and get involved in local community or other activities if you want to
• agree with you an appropriate and flexible support plan aimed at increasing or maintaining your independence
• provide a quality service with well trained and professional support staff
• continuously improve the service by consulting with our service users and stakeholders
The service standards you can expect from the Supported Living service
“I live over an hours’ drive away but I can rest assured that if my dad’s needs increase (he suffered a severe stroke) then his current monthly visit from his Derby Homes Support Officer will be quickly reassessed and he’ll get a daily visit until all the services he needs are set up.”
“ It doesn’t seem to bother the staff at Care Link - if I need help I press my pendant anytime, day or night.”