Interpretation and Translation Policies, Procedures and Guidelines

As an equal opportunities employer, Derby Homes is committed to providing:

• equal access to housing services for all, whatever their language or culture
• appropriate language interpreters and support for deaf people, where appropriate.

 The policy document and guidelines covers:
 
• language interpretation for deaf and hearing impaired people
• language support for people with learning difficulties
• booking an interpreter
• guidance for in-house interpreters, including advice about interviews
• payment of Derby Homes employees providing interpreting skills
• translation guidelines
• procedures for booking translations
• payment for translation work
• clear print and equalities guidelines
• monitoring translation and interpretation work
• a useful list of agencies providing interpretation and translation services.