Contacting the Neighbourhood Safety Team

If you, or the person causing the problem is a Derby Homes tenant, you should contact the Local Housing Office first. An officer will discuss the problem with you and take as much information as possible. This can be done at the time you call, or an appointment will be made for you. Appointments can be either in the office or at your home, whatever is best for you. The officer will tell you whether any action can be taken and if so, what it might be. This action will then be agreed with you.

The action may involve some of the things you have already considered or done, but these details will form an important part of the case.

It does not only rest with Derby Homes to sort out your complaints about anti-social behaviour.  We need your assistance and your willingness to be a witness if the need arises.  We will also ask others who may have seen incidents to be witnesses on your behalf.  We will ask you to keep a record of what is going on and keep this on diary sheets that we provide.  This is so we are better able to assess the situation and the options we have to deal with it.

There are no easy or very quick solutions to these types of problems, but whatever action is planned will be fully discussed with you.

The Housing Officer will deal with the matter fairly. We cannot automatically assume that your neighbour is causing a nuisance simply because a complaint has been made. Part of any solution will usually involve us talking to your neighbour about the complaint to get their view of the problem. If you do not want us to do this, then the action we can take will be extremely limited. In some cases it will mean that we can do nothing.