Process Improvement Teams

Welcome to our Process Improvement Team pages.  Derby Homes Process Improvement Teams are groups of people made up of staff, tenants or and leaseholders who get together and review our services.  By working together, we help to ensure that our services meet people’s needs, are up to date and offer excellent value for money.

Click on the links below to which ever service you are interested in to access the  minutes of the meetings, have a read and tell us what YOU think!

  Enquiry Centre 
  Performance Improvement 
  Tenancy Support 
  Tenant Participation 
  Supported Living 
  Rent Arrears 
  Housing Offices – Mackworth 
  Housing Offices – Sussex 
  Housing Offices – Stockbrook Street 
  Housing Offices – Allenton 
  Housing Offices – Sinfin 
  Communications and Marketing 
  IT Business Support
  Rental Control 
  Business Processing 
  Support Services 
  Governance Services 
  Responsive Maintenance 
  Planned Maintenance 
  Cyclical Maintenance 
  Programmed Maintenance 
  New Business 
  Personnel 
  Estate Response Officers 
  Neighbourhood Safety 
  Regeneration
  Leasehold Management 
  Responsive Repairs Liaison team 
  Grounds Maintenance
  Void Properties
  Tenancy and Estate Management 
 

You can view all the Dates for Process Improvement Team Meetings on the Tenant Involvement Interactive Diary.