April 8, 2005

CHARTER….1

PROMISING A BETTER SERVICE FOR TENANTS

A new Customer Care Charter for all tenants and leaseholders is being launched by Derby Homes.

The launch coincides with the third birthday of Derby Homes, the organisation
which manages 14,500 council houses on behalf of Derby City Council.
 
The charter sets out the standards of customer service that tenants and
leaseholders can expect from Derby Homes. It is backed by a number of leaflets that cover topics ranging from maintaining homes to improving estates and tackling anti-social behaviour.

Phil Davies chief executive of Derby Homes said: “We are committed to working with tenants and leaseholders to continually improve the services we provide. 

Over the last three years we have celebrated a number of new initiatives and developments, including the introduction of an enquiry centre and the Homes Pride improvement programme bringing all council houses up to the government’s decent homes standard.  

“Our nine point customer care charter now underlines our commitment to working politely, fairly and professionally at all times with all customers.”

Dennis Rees, chair of Derby Homes said: “These standards have been written by staff and tenants working together. As a tenant I want Derby Homes to treat all tenants fairly and properly. These are standards of service and customer care that tenants can measure us against. I am sure these standards will help all tenants. “
          
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CHARTER….2
       
Copies of the customer care leaflets can be obtained from the Derby Homes local housing offices, by calling the enquiry centre on 01332 711000, or by visiting www.derbyhomes.org.

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FOR FURTHER INFORMATION CONTACT:

Dennis Rees      01332 256213 (W)  
Chair, Derby Homes

Phil Davies      01332 711010 (W)
Chief Executive, Derby Homes

Maria Murphy       01332 711053 (W)
Director of Housing and Customer Service