Customer Care Charter

Our mission is "To provide the people of Derby with the best housing service in the country."

Our customer care standards have been developed with tenants and leaseholders to help us achieve this mission.

We have ten leaflets about our standards of customer service that go into more detail about the standards you can expect.  If you feel that we have not lived up to our values, principles and standards then we want to know.

Please tell your local housing office or contact our head office at Floor 2, Cardinal Square, 10 Nottingham Road, Derby DE1 3QT.

 No.1 Customer Care Charter - Our Standards of Customer Care - (234 KB)

 No.2 Customer Care Charter - Getting in Touch - (287 KB)

 No.3 Customer Care Charter - Treating you Fairly - (191 KB)

 No.4 Customer Care Charter - Paying your Rent - (305 KB)

 No.5 Customer Care Charter - Maintaining your Home - (191 KB)

 No.6 Customer Care Charter - Tackling Anti-Social Behaviour
 - (509 KB)

 No.7 Customer Care Charter - Improving our Estates - (215 KB)

 No.8 Customer Care Charter - Improving our Service - (187 KB)

 No.9 Customer Care Charter - Paying Compensation to you - (559 KB)

 No.10 Customer Care Charter - When Things go Wrong - (248 KB)