We asked customers to compile a new set of tenants top ten targets for 2006/07. Unfortunately we were unable to produce a figure on 2 of the targets and will be working with customers to review them to ensure they are involved in monitoring the services we provide.

Our Homes Pride + scheme was rebranded during 2006 and now all tenants with a clear rent account are automatic members and able to access the benefits of the new Derby Homes Reward Scheme.

The number of routine repairs completed within 4 working weeks has reached 95%, this is within 5% of the 100% target set by tenants and is a 3% increase on performance in 2005/06.

Visiting tenants who have given us 4 weeks notice that they are leaving their tenancy is an important part of our void process. The better the condition properties are left in the less time and money we have to spend on getting them ready to be relet. The whole process has been reviewed and although we haven't reached the 100% target we are working hard to increase the number of visits.