Repairs & Maintenance

We are working in partnership with the Environmental Services Department to modernise the repair service. By responding to residents’ needs more quickly, setting clear standards, and carrying out more planned repairs, our goal of achieving a high level of customer satisfaction is in sight.

We have introduced a computerised work scheduling system, which has enabled us to increase the number of appointments for repair work. We plan to invest further in I.T. and to provide staff with handheld computers to allow access to information when outside of the office.

We aim to continually improve the way we do things and get the very best service possible for tenants and leaseholders.

We have recently appointed a new contractor for the grounds maintenance service and have away days with workers to identify issues that cause delay and disruption. New processes have been put in place to increase productivity, improve quality and drive down costs.