Rent Arrears

This impressive statistic puts us in the top quartile position on a key ‘best value’ indicator.

Changes to the benefits system introduced by Derby City Council made it a challenging year for arrears recovery.

At the end of March 2007 we had 3870 tenants in arrears, owing £760,852. Working in partnership with both internal and external agencies, the  specialist arrears officers have secured affordable
agreements with the tenants who had difficulty in making payments.

As a result fewer tenants were evicted from their homes.

We remain keen to provide our customers with up to date information and our staff have all been trained on the new housing benefit system.

We have also continued to make it easier for customers to pay, increasing the outlets, some of which are open 24/7 and also by promoting direct debit as a convenient option.