The Performance Team

The Performance Team support all sections at Derby Homes to improve performance.

The team monitors service against a range of indicators, including Best Value Performance Indicators (BVPIs) which are set by Government as well as Local indicators that have been developed by Derby Homes to monitor how we are doing.

We also work with and help managers to develop their service plans and targets, which feed in to our 8 strategic aims.

We are always keen to use feedback from customers to improve how we do things. During the past year we have rolled out a programme of Customer Satisfaction Surveys to include all service areas so we can measure what our customers think about the services we deliver.

All forms of customer feedback are used as opportunities for learning and we constantly review and examine trends of comments and complaints to explore where processes and service delivery can be improved for the benefit of our customers.