Key Achievements

	Successfully introducing a voids and allocations team leading to streamlined processes and improvements to overall performance.
	Organising cultural events to celebrate Diwali, Eid and Chinese New Year to increase awareness among employees, tenants and partners.
	Working with partners to implement phase two of the ‘targeted Crime Hotspot Action Project’ to install new fencing, parking and landscaping to assist in the reduction of anti-social behaviour.
	Developing our services for children by launching Kidztalk - a highly commended* website for 9 - 16 years putting them in touch with local events and opportunities. * National Federation of ALMO’s awards ceremony Nominated in “Best Resident Communication” category.
	Securing government funding to develop a Family Intervention Project to help prevent anti-social behaviour which can cause distress both within the home and the community.
	Retaining our Investor in People and Chartermark status - an indication of excellence in people management and customer service.
	Receiving the Royal Society for the Prevention of Accidents (RoSPA) Gold Award for Health and Safety. This demonstrates “well developed occupational health and safety management systems” and “outstanding control of risk”.
	Improving the quality of our services and increasing levels of customer satisfaction. Of the tenants surveyed, 82% agreed that they were satisfied with the service they received.
	Providing free Home Fire Safety checks for tenants through our partners, the Derbyshire Fire and Rescue Service, a pioneering project to reduce the risk of fire in the home.
	Appointing Neighbourhood Managers to make our communities stronger and safer by engaging with tenants to identify issues and gaps in service provision.

Derby Homes