Equality and Diversity - to promote equal opportunities and value diversity

We place great importance on ensuring that all our tenants have the same access to services, advice and information. That is why we’ve introduced an online translation service for information on our web pages and why we have provided ad-hoc translations of letters and policies in languages including Chinese, Punjabi and Urdu.

In May 2006 we received the Investors in People award for the second year running – evidence that we recognise and respect the needs of our employees and support their development.  Cultural diversity is also celebrated with events such as Chinese New Year and Diwali being enjoyed by staff throughout the organisation.

We are equally proud of our Black and Minority Ethnic (BME) staff forum and our Disabled Employees Network (DEN).

These groups work to improve policies, procedures and work practices for employees and customers and play a key role in equalities monitoring.

This year we have worked with customer groups to introduce improvements in the way we manage requests for adaptations. These changes have included a single point of contact for customers and we now carry out minor works more quickly.