Empty Homes

In early 2007 we formed a ‘Void Process Improvement Team’ to look at our minimum lettable standard and to improve the way we gather information on customer satisfaction. A new allocations policy and I.T. system has helped us to manage the allocations process more successfully.

The appointment of an allocations information officer has enabled us to more fully understand the needs of prospective tenants. New monitoring measures are helping us to more accurately track stages within the void process.

We have been involved in the decommissioning of a number of blocks of flats and sheltered housing schemes to help prepare sites around the city for redevelopment. This has involved rehousing over 150 tenants, all of which has been done with sensitivity to our customers needs.