View Housing Abbreviations and Terms
Cash Collection/Direct Debits
 Ways to Pay – (1.1MB)
Problems Paying your Rent – (687 KB)
Paypoint Promotion Leaflet – (280 KB)
Direct Debit Promotion Leaflet – (PDF 38 kb)
Rent Restructuring – (903kb)
Customer Care Charter
No.1 Customer Care Charter - Our Standards of Customer Care - (505 KB)
No.2 Customer Care Charter - Getting in Touch - (367 KB)
No.3 Customer Care Charter - Treating you Fairly - (513 KB)
No.4 Customer Care Charter - Paying Your Rent - (421 KB)
No.5 Customer Care Charter - Maintaining your Home - (468 KB)
No.6 Customer Care Charter - Tackling Anti-Social Behaviour - (450 KB)
No.7 Customer Care Charter - Improving our Estates - (519 KB)
No.8 Customer Care Charter - Improving our Service - (478KB)
No.9 Customer Care Charter - Paying Compensation to You - (559KB)
No.10 Customer Care Charter - when Things go Wrong - (411 KB)
Derby Homes News - DHN
Derby Homes News - Winter 2010 - (3.1MB)
 Derby Homes News - Autumn 2009 - (Audio version)
Derby Homes News - Autumn 2009 - (3.1MB)
Derby Homes News - Summer 2009 - (Audio version)
Derby Homes News - Summer 2009 - (3.1MB)
Derby Homes News - Spring 2009 - (2.4MB)
Derby Homes News - Spring 2009 - (Audio version)
Derby Homes News - Winter 2009 - (2.4MB)
Derby Homes News - Winter 2009 - (Audio version)
Derby Homes News - Autumn 2008 - (2.2MB)
Derby Homes News July/August 2008 - (7.75MB)
Derby Homes News Apr/May 2008 - (7.75MB)
Derby Homes News Jan/Feb 2008 - (2.71MB)
Derby Homes News Apr/May 2007 - (1.88MB)
Derby Homes News Feb/Mar 2007 - (2.48MB)
Derby Homes News Oct/Nov 2006 - (3.56MB)
Derby Homes News Apr/May 2006 - (1.7MB)
Derby Homes News Jan/Feb 2006 - (4.54MB)
Derby Homes News Oct/Nov 2005 – (1.4 MB)
Derby Homes News May/June 2005 – (1.1 MB)
Derby Homes News November/December 2004 – (817 kb)
Derby Homes News August/September 2004 – (623 kb)
Derby Homes News June/July 2004 – (653 kb)
Derby Homes News April/May 2004 – (900 kb)
Derby Homes News February/March 2004 – (684 kb)
General Publications
Annual Report 2008/9
Annual Report 2007/08 - (5.0MB)
Financial Statement 2007/08 - (1.6MB)
Annual Report 2006/07 - (1.6MB)
Financial Statement 2006/07 - (516kb)
Annual Report 2005/06 - (1.18MB)
 Annual Report 2005/06 (Text Only Version) - (23KB)
Financial Statement 2005/06 - (491KB)
Derby Homes Annual Report - Business Booklet 2005 - (2 MB)
Derby Homes Annual Report - Financial Statement 2005 - (670 KB)
Derby Homes Annual Report - Board Members - (260 KB)
Annual Report for Tenants and Leaseholders 2004 – (PDF 150 kb)
Annual Report and Accounts 2004 – (PDF 815 kb)
Delivery and Business Plan 2009-10 - (PDF 2.0MB 122 Pages)
Core Values - (31KB)
Service Plan 2008-09 - (387 KB)
Housing Stock 2008 - (5,911 KB)
Working Together... at Derby Homes - (393KB)
No.1 Tenants Handbook - Introduction – (PDF 152 kb)
No.2 Tenants Handbook - Your Tenancy Agreement – (PDF 252 kb)
No.3 Tenants Handbook - Customer Care – (PDF 280 kb)
No.4 Tenants Handbook - Paying your Rent – (PDF 340 kb)
No.5 Tenants Handbook - Repairs – (PDF 236 kb)
No.6 Tenants Handbook - Being a Good Neighbour – (PDF 312 kb)
No.7 Tenants Handbook - Living in a Flat or Maisonette – (PDF 300 kb)
No.8 Tenants Handbook - Care of your Home - (PDF 288 kb)
No.9 Tenants Handbook - Supporting Independence – (PDF 236 kb)
No.10 Tenants Handbook - Moving on – (PDF 312 kb)
No.11 Tenants Handbook - Working with you – (PDF 300 kb)
No.12 Tenants Handbook - Useful Numbers – (PDF 172 kb)
Tenancy Agreement – (PDF 512kb)
Furnished Tenancy Poster – (PDF 611 kb)
Language Line Leaflet – (PDF 425 kb)
Comments Form – (PDF 28 kb)
Help with Information – (PDF 231 kb)
The Housing (Right to Buy) (Information to Secure Tenants) - (WORD 194 kb)
Household Contents Insurance Pack - (213KB)
Derby Family Intervention Project - (315KB)
Health and Safety
Health and Safety Leaflet – (PDF 299 kb)
Certificate of Employers' Liability Insurance – (PDF 56kb)
Housing Management
Homeswap Leaflet – (PDF 1.4 mb)
Housing Strategy 2002-2005 Summary – (PDF 49 kb)
Housing Strategy 2003-2005 – (PDF 466 kb)
Housing Strategy Appendices 2003-2005 – (PDF 344 kb)
Introductory Tenancies – (PDF 80 kb)
North Relocation Housing Opportunies - (705KB)
Leaseholders
Leaseholders Handbook – (788KB)
Guide to Understanding Leases – (788KB)
Maintenance
Gadget Guide 2009 - ( 723 KB)
Repairs Information for New Tenants – (PDF 553kb)
Repairs Information for Tenants – (PDF 520 kb)
Alarms Safety Check - (836KB)
Gas Safety Check - (721KB)
Disabled Adaptations - (997 KB)
Repairs Handbook 2009 (1.2 MB)
Performance Figures
Full Copy of our Best Value Review - (216 KB)
Derby City Council Customer Satisfaction Executive Summary - (187 KB)
BVPI Performance 2006-2007 - (157kb)
Tenants Top Ten Targets 2008/09 - (16kb)
Sheltered Housing
Sheltered Tenants Link Newsletter Autumn 2005 – (2.2MB)
Sheltered Tenants Link Newsletter Summer 2005 – (1.6MB)
Sheltered Tenants Link Newsletter Winter 2004 – (2MB)
Sheltered Tenants Link Newsletter Autumn 2004 – (2.4MB)
Sheltered Housing Leaflet – (788KB)
Derby Supported Accommodation Strategy October 2005 - Final Report - (560KB)
Derby Supported Accommodation Strategy October 2005 - Executive Summary - (72KB)
Home Decoration Scheme – (611KB)
Shout News - Winter 2006 - (0.97MB)
Tenancy Enforcement Team
Anti-Social Behaviour Policy - Statement and Summary – (WORD 105 kb)
Anti-Social Behaviour Policy - Summary – (WORD 63kb
Tenancy Support
Domestic Violence – (PDF 67 kb)
Support for people living with HIV – (636 kb)
Tenancy Support Team Leaflet – (PDF 746 kb)
Tenancy Support Team Service Users Guide – (PDF 746 kb)
Tenancy Support Newsletter – (PDF 294 kb)
Tenancy Support News - Winter 2006 - (1.10MB)
Tenant Participation
Tenant Involvement – (457KB)
Tenant Involvement Agreement – (300KB)
Tenant Involvement Agreement Summary – (2572KB)
Menu of Involvement - (295KB)
Other Information
From Decent Homes to Sustainable Communities – (PDF 72KB)
Review of Arms Length Housing Management Organisations – (PDF 83KB)
Provision of Private Sector Services by Derby Homes - (PDF 55KB)
Derby Homes Newbuild Consultancy - (PDF 208KB)
Useful Contact No's - (94KB)
Environmental Policy - (48KB)
Home Pages home2work special - (1.57mb)
Equality Impact assessment
Customer feedback Mechanisms 2008 - (24 KB)
DACP EqualityImpactAssesment 2008 - (28 KB)
Furniture Pack scheme 2008 - (24 KB)
Health Safety EIA 2008 - (24 KB)
Insurance EIA 2008 - (24 KB)
Interpersonal contact EIA 2008 - (24 KB)
Performance Management EIA 2008 - (24 KB)
Planned Maintenance EIA 2008 - (24 KB)
Programmed Maintenance Draft - (28 KB)
Rental Control EIA - (24 KB)
Supported Living EIA - (24 KB)
Translations
View Housing Abbreviations and Terms
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