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Ways to Pay – (651 KB) Problems Paying your Rent – (687 KB) Paypoint Promotion Leaflet – (280 KB) Direct Debit Promotion Leaflet – (PDF 38 kb) Rent Restructuring – (903kb)
Chair Guide – 500KB
No.1 Customer Care Charter - Our Standards of Customer Care - (505 KB) No.2 Customer Care Charter - Getting in Touch - (367 KB) No.3 Customer Care Charter - Treating you Fairly - (513 KB) No.4 Customer Care Charter - Paying Your Rent - (421 KB) No.5 Customer Care Charter - Maintaining your Home - (468 KB) No.6 Customer Care Charter - Tackling Anti-Social Behaviour - (450 KB) No.7 Customer Care Charter - Improving our Estates - (519 KB) No.8 Customer Care Charter - Improving our Service - (478KB) No.9 Customer Care Charter - Paying Compensation to You - (559KB) No.10 Customer Care Charter - when Things go Wrong - (411 KB)
Derby Homes News February/March 2004 – (684 kb) Derby Homes News April/May 2004 – (900 kb) Derby Homes News June/July 2004 – (653 kb) Derby Homes News August/September 2004 – (623 kb) Derby Homes News November/December 2004 – (817 kb) Derby Homes News May/June 2005 – (1.1 MB) Derby Homes News Oct/Nov 2005 – (1.4 MB) Derby Homes News Jan/Feb 2006 - (4.54MB) Derby Homes News Apr/May 2006 - (1.7MB) Derby Homes News Oct/Nov 2006 - (3.56MB) Derby Homes News Feb/Mar 2007 - (2.48MB) Derby Homes News Apr/May 2007 - (1.88MB) Derby Homes News Jan/Feb 2008 - (2.71MB) Derby Homes News Apr/May 2008 - (7.75MB)
Annual Report 2005/06 - (1.18MB) Annual Report 2005/06 (Text Only Version) - (23KB) Financial Statement 2005/06 - (491KB) Derby Homes Annual Report - Business Booklet 2005 - (2 MB) Derby Homes Annual Report - Financial Statement 2005 - (670 KB) Derby Homes Annual Report - Board Members - (260 KB) Annual Report for Tenants and Leaseholders 2004 – (PDF 150 kb) Annual Report and Accounts 2004 – (PDF 815 kb) Delivery & Business Plan - (791KB) Core Values - (31KB) Full copy of our Service Plan 2006-07 - (387 KB) Guide to Derby Homes Leaflet – (PDF 188 kb) Working Together... at Derby Homes - (393KB) No.1 Tenants Handbook - Introduction – (PDF 152 kb) No.2 Tenants Handbook - Your Tenancy Agreement – (PDF 252 kb) No.3 Tenants Handbook - Customer Care – (PDF 280 kb) No.4 Tenants Handbook - Paying your Rent – (PDF 340 kb) No.5 Tenants Handbook - Repairs – (PDF 236 kb) No.6 Tenants Handbook - Being a Good Neighbour – (PDF 312 kb) No.7 Tenants Handbook - Living in a Flat or Maisonette – (PDF 300 kb) No.8 Tenants Handbook - Care of your Home - (PDF 288 kb) No.9 Tenants Handbook - Independant Living – (PDF 236 kb) No.10 Tenants Handbook - Moving on – (PDF 312 kb) No.11 Tenants Handbook - Working with you – (PDF 300 kb) No.12 Tenants Handbook - Useful Information – (PDF 172 kb) No.13 Tenants Handbook - Sheltered Housing – (PDF 1.2 mb) No.13 Tenants Handbook - Sheltered Housing – (PDF 1.2 mb) Tenancy Agreement – (PDF 552kb) Furnished Tenancy Poster – (PDF 611 kb) Language Line Leaflet – (PDF 425 kb) Comments Form – (PDF 28 kb) Help with Information – (PDF 231 kb) The Housing (Right to Buy) (Information to Secure Tenants) - (WORD 194 kb) Household Contents Insurance Pack - (213KB) Derby Family Intervention Project - (315KB)
Health and Safety Leaflet – (PDF 299 kb)
Homeswap Leaflet – (PDF 1.4 mb) Housing Strategy 2002-2005 Summary – (PDF 49 kb) Housing Strategy 2003-2005 – (PDF 466 kb) Housing Strategy Appendices 2003-2005 – (PDF 344 kb) Introductory Tenancies – (PDF 80 kb) North Relocation Housing Opportunies - (705KB)
Leaseholders Handbook – (788KB)
Repairs Information for New Tenants – (PDF 553kb) Repairs Information for Tenants – (PDF 520 kb) Garden Scheme Poster – (PDF 611 kb) Alarms Safety Check - (529KB) Gas Safety Check - (1.68MB) Disabled Adaptations - (997 KB)
Full Copy of our Best Value Review - (216 KB) Derby City Council Customer Satisfaction Executive Summary - (187 KB)
BVPI Performance 2006-2007 - (157kb) Tenant Top Ten Targets 05/06 - (17kb) Tenants Top Ten Targets 2006/07 Poster - (270KB)
Sheltered Tenants Link Newsletter Autumn 2005 – (2.2MB) Sheltered Tenants Link Newsletter Summer 2005 – (1.6MB) Sheltered Tenants Link Newsletter Winter 2004 – (2MB) Sheltered Tenants Link Newsletter Autumn 2004 – (2.4MB) Sheltered Housing Leaflet – (788KB) Derby Supported Accommodation Strategy October 2005 - Final Report - (560KB) Derby Supported Accommodation Strategy October 2005 - Executive Summary - (72KB) Home Decoration Scheme – (611KB) Shout News - Winter 2006 - (0.97MB)
Anti-Social Behaviour Policy - Statement and Summary – (WORD 105 kb) Anti-Social Behaviour Policy - Summary – (WORD 63kb)
Domestic Violence – (PDF 67 kb) Support for people living with HIV – (636 kb) Tenancy Support Team Leaflet – (PDF 746 kb) Tenancy Support Team Service Users Guide – (PDF 746 kb) Tenancy Support Newsletter – (PDF 294 kb) Tenancy Support News - Winter 2006 - (1.10MB)
Tenant Involvement – (457KB) Tenant Involvement Agreement – (300KB) Tenant Involvement Agreement Summary – (2572KB) Menu of Involvement - (295KB)
From Decent Homes to Sustainable Communities – (PDF 72KB) Review of Arms Length Housing Management Organisations – (PDF 83KB) Provision of Private Sector Services by Derby Homes - (PDF 55KB) Derby Homes Newbuild Consultancy - (PDF 208KB) Useful Contact No's - (94KB) Environmental Policy - (48KB)
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