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Housing Abbreviations and Terms
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Abbreviation |
Meaning of Abbreviation |
| A&D |
Achievement and Development - the scheme used to develop and train staff |
| AC |
Audit Commission |
| Academy |
Database that staff use to log housing functions, for example repairs, rent arrears and enquiries |
| AIS |
Academy Information System |
| AGM |
Annual General Meeting |
| ALMO |
Arm's Length Management Organisation |
| AO |
Arrears Officer |
| APS |
Area Property Surveyor |
| ARC |
Awareness Raising Co-operative |
| ASB |
Anti-Social Behaviour |
| ASBO |
Anti-Social Behaviour Order | Back to Top![#]() »![#]()
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Abbreviation |
Meaning of Abbreviation |
| BA |
Benefits Agency |
| BIQuery |
Reporting software that is used to extract information out of the Academy database |
| BIWeb |
An attachment to the BIQuery that allows users to have online repotrs extracted from Academy |
| BME |
Black and Minority Ethnic - used when talking about communities or people |
| BOYE |
Build on your Experience - a training programme for tenants run by the DACP |
| BV |
Best Value - a system of monitoring value for money of purchases, agreements and services |
| BVPI |
Best Value Performance Indicator |
| BVPP |
Best Value Performance Plan | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| CAB |
Citizens Advice Bureau |
| CCJ |
County Court Judgement |
| CCTV |
Closed Circuit Television - surveillance cameras |
| CHCG |
City Housing Consultation Group |
| CHIP |
City Housing Improvement Plan - scheme for tenants to bid for environment improvements in the area |
| CIH |
Chartered Institute of Housing |
| CIPFA |
Chartered Institute of Public Finance Accountants |
| CLAIT |
Computer Literacy and Information Technology - computer qualification |
| CLG |
Coomunities and Local Government |
| CRE |
Commission for Racial Equality |
| CSD |
Contractor Services Department - part of Derby City Council |
| CSM |
Customer Services Management - a module on Academy used to log queries |
| CS |
Community Service - offenders can be given this as punishment |
| CSO |
Customer Services Officer |
| CVS |
Council for Voluntary Service |
| CWP |
Community Watch Patrol - patrol our estates in the evening | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| DAAT |
Drug and Alcohol Action Team |
| DACP |
Derby Association of Community Partners - community organisation that helps tenants and raises issues affecting communities |
| DCC |
Derby City Council - can also be used for Derbyshire County Council or Derbyshire Cricket Club |
| DCP |
Derby City Partnerships |
| Decant |
Tenant moving out of a property while work is taking place in their home |
| DECHA |
Derby's Ethnic Community Housing Advisory |
| DNDC |
Derwent New Deal in Community |
| DNW |
Derwent Neighbourhood Wardens |
| DTRC |
Derby Tenants Resource Centre |
| DWP |
Department of Works and Pensions in charge of Housing Benefit and other benefit systems | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| ECD |
Estimated Completion Date |
| ECDL |
European Computer Driving Licence |
| EFL |
English as a foreign language |
| EGM |
Extraordinary General Meeting |
| EMDA |
East Midlands Development Agency |
| ESF |
European Social Fund - source of funding |
| ESL |
English as a second language |
| ESOL |
English for Speaker of Other Languages | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| FT |
Furnished Tenancy |
| FTA |
Former Tenant Arrears |
| Ferrets |
Computer software systems for checking eligibility for benefits | Back to Top![#]() »
|
Abbreviation |
Meaning of Abbreviation |
| GOEM |
Government Office of the East Midlands | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| HA |
Housing Association |
| HAT |
Hiousing Action Trust |
| HB |
Housing Benefit |
| HC |
Housing Corporation - the government body that measures the performance and funding of housing |
| HCA |
Housing and Community Agency |
HFGs
HI |
Housing Focus Groups
Housing Inspectorate - part of the Audit Commission |
| HIP |
Housing Investment Programme - the government's annual allocation of capital housing spend |
| HO |
Housing Officer |
| HOC |
Housing Options Centre - based in Derwent Street - can deal with housing applications, homeless issues, right to buy applications and landlord disputes |
| HRA |
Housing Revenue Account - the fund into which all rents are paid and all council expenditure is taken from | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| ICT |
Information Communication Technology |
| IDeA |
Improvement and Development Agency |
| IIP |
Investors in People - quality measure for organisations |
| IPD |
Institute of Personnel Development |
| IT |
Information Technology | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| JSA |
Job Seeker Allowance | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| KPI |
Key Performance Indicator | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| LEA |
Local Education Authority |
| LGB&T |
Lesbian, gay, bisexual and transgender |
| LHB |
Local Housing Board - there are two of these, one for the North and one for the South |
| LHO |
Local Housing Office |
| LHM |
Local Housing Manager |
| LSC |
Learning Skills Council |
| LTP |
Local Transport Plan | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| M&M |
Management and Maintenance Allowance - used by the ODPM to assess levels of subsidy to the HRA |
| Mods |
Modernisation to properties |
| MRA |
Major Repairs Allowance - used by the ODPM to allocate funds for council house repairs | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| NDC |
New Deal for Communities - working on regeneration projects in Derwent |
| NNW |
Normanton Neighbourhood Wardens |
| NOF |
New Opportunites Fund - source of funding |
| NOPP |
Notice for Possession Proceedings served on introductory tenants if conditions of tenancy are broken |
| NRF |
Neighbourhood Renewal Fund - source of funding |
NSP or
NOSP |
Notice of Seeking Possession - issued to a tenant as part of the process to evict |
| NTQ |
Notice to quit |
| NVQ |
National Vocational Qualification | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| Ofsted |
Office for standards in education | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| Packet |
Wallet containing void control documents and keys |
| Passive |
when a property will not be re-let due to major repairs or a specified reason |
| PDF |
Portable Document Format - type of file to make large documents easy to read - often found on the internet |
| PDP |
Personal Development Portfolio - individual record of achievements and training |
| PEP |
Priority Estates Project |
| PFI |
Private Finance Initiative - method of funding projects with local business |
| PI |
Performance Indicator - measure of performance against a benchmark |
| PIT |
Process Improvement Team |
| PO |
Principal Officer - senior staff grade | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| QA |
Quality Assurance |
| QTS |
Qualification Training Scheme |
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Abbreviation |
Meaning of Abbreviation |
| R&M |
Repairs and Maintenance |
| RDA |
Regional Development Agency |
| RSL |
Registered Social Landlord |
| RTB |
Right to Buy - scheme for tenants to buy their council house |
| RTL |
Ready to let | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| SEN |
Special Educational Needs |
| SENCO |
Special Educational Needs Co-ordinator |
| SMT |
Senior Management Team |
| SO |
Senior Officer - staff grading |
| SOR |
Schedule of rates |
| SP |
Supporting People - a scheme for funding services to vulnerable tenants by government funds |
| STO |
Senior Technical Officer |
| SURG |
Service User Review Group | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| TARA |
Tenants and Residents Association |
| TAROE |
Tenants and Residents Associations of England |
| TP |
Tenant Participation |
| TPAS |
Tenant Participation Advisory Service |
| TPO |
Tenant Participation Officer |
| TQM |
Total Quality Management |
| TSO |
Tenants Services Officer |
| TSA |
Tenants Services Agency |
| TUPE |
Transfer of undertakings for protection of employment - meaning if your terms and conditions are protected if you move employers |
| TWIL |
Threshold Ward Interface Link - a software tool which enables us to produce letters which incorporate data from Academy | Back to Top![#]() »U![#]() Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| V&A |
Violence and aggression |
| VACO |
Vacancy |
| Void |
Vacant or empty property | Back to Top![#]() »
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Abbreviation |
Meaning of Abbreviation |
| WINC |
Women in Neighbouring Communities |
| WLB |
Work Life Balance |
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Abbreviation |
Meaning of Abbreviation |
| YOS |
Youth Offending Scheme |
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